Privacy Policy

1. Overview

At Karabi Softwares Pvt Ltd ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our software products, or engage with our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, profile information
• Business Information: Company name, job title, industry, business requirements
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Data: Messages, feedback, support requests, and correspondence

2.2 Technical Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Log Data: Server logs, error reports, performance metrics
• Location Data: General geographic location based on IP address

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and collect usage information. See our Cookies section for more details.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide, maintain, and improve our software products and services
• Process transactions and manage your account
• Deliver customer support and technical assistance
• Customize and personalize your user experience

3.2 Communication

• Send service-related notifications and updates
• Respond to inquiries and provide customer support
• Send marketing communications (with your consent)
• Conduct surveys and gather feedback

3.3 Business Operations

• Analyze usage patterns and improve our services
• Conduct research and development
• Ensure security and prevent fraud
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Cloud hosting and infrastructure providers
• Payment processing companies
• Email and communication service providers
• Analytics and marketing platforms

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Secure development and deployment practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• The nature of the information and how it is used
• Legal and regulatory requirements
• Contractual obligations
• Business and operational needs

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your account and profile information

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict or object to certain processing activities

7.4 Marketing Communications

• Opt-out of marketing emails and communications
• Manage your communication preferences

To exercise these rights, please contact us using the information provided in the Contact section.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect information about how you use our services.

8.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

9. Third-Party Services and Links

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9.1 Third-Party Integrations

We may integrate with third-party services such as:

• Analytics platforms (Google Analytics, etc.)
• Customer support tools
• Payment processors
• Social media platforms

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Provide a summary of key changes when appropriate

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days of receipt.