CaseStudy | Omnichannel ERP & E‑Commerce for Retail

📋

Challenge

Retailers operating across multiple counters and geographically spread stores often face critical challenges:

Manual billing delays and errors across counters.
Difficulty in managing GST compliance and consolidated accounting across locations.
Poor visibility into inventory, leading to surplus or shortages.
Lack of efficient material movement between stores.
Limited ability to sell online or engage digitally with customers.
Dependence on internet connectivity disrupting billing operations.

🛠️

Solution

We implemented a robust ERP platform with flexible deployment and offline capabilities, designed for modern retail operations.

🧭

Key Capabilities

🧾

Omnichannel Billing

Web, desktop, and mobile POS support online + offline modes for uninterrupted operations.

🏬

Multi‑Counter & Multi‑Store

Centralized control of counters and distributed stores with real‑time sync.

📑

Complete Accounting

Billing to GST‑ready invoicing, ledgers, and automated balance sheet generation.

📦

Inventory & Material Movement

Real‑time stock tracking, automated reorder alerts, and seamless inter‑store transfers.

🤖

AI‑Integrated Insights

Predictive analysis for surpluses, shortages, and optimal replenishment cycles.

🛒

E‑Commerce & Customer App

Custom e‑commerce portal integrated with ERP and a mobile app for browsing, ordering, and tracking deliveries.

Web App Integrated

Billing

Offline‑capable

Inventory

Real‑time

Commerce

Unified

🌟

Impact

Reliable Checkouts

Uninterrupted billing even during internet outages improved speed and accuracy.

Centralized Control

Unified financial and operational oversight across counters and stores.

Smarter Stock

AI‑powered insights and alerts reduced shortages and surpluses.

Efficient Movement

Seamless inter‑store transfers ensured availability where needed.

Seamless Compliance

Accounting and GST processes ran smoothly—no extra manpower required.

Expanded Digital Sales

E‑commerce and the customer app boosted loyalty and revenue streams.

Conclusion

The omnichannel ERP with offline POS and integrated e‑commerce turned retailers into digitally empowered enterprises—faster checkouts, centralized control, smarter inventory, and expanded digital sales with effortless compliance.

Review Capabilities